When we’re dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. In this discussion, IOC Founder, Carol Kauffman, will be joined by Amy Gallo, workplace expert and bestselling author of Getting Along: How to Work with Anyone (Even Difficult People). Amy will provide research-based, practical advice for how to handle difficult people at work and build interpersonal resilience in the process.

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