Empathy is an essential skill in coaching clinicians and leaders in healthcare and beyond. Coachees often seek support from coaches on how to connect, understand, and respond accurately to their clients, colleagues, subordinates and patients. In this webinar we will review research conducted at Massachusetts General Hospital that proved that empathy can be taught and learned, and discuss the importance of empathy for coachees in multiple domains including healthcare and business settings. With a solid foundation in evidence-based research, this webinar will provide coaches with information and tips for supporting clients to refine and improve their empathic skills so as to be more effective in their clinical and business practices.

Presenter:  Helen Riess

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Dr. Riess is a psychiatrist and Associate Professor of Psychiatry at Harvard Medical School and directs the Empathy and Relational Science Program at Massachusetts General Hospital. She has devoted her career to the art and science of healing relationships. Her research has been published in leading medical journals and has won many awards. Dr. Riess’s TEDx talk “The Power of Empathy,” has been viewed by more than 500,500 viewers.  Her new book, The Empathy Effect, published last fall, has been licensed in nine foreign countries. In 2012, Dr. Riess co-founded Empathetics Inc., an organization that provides evidence-based empathy and communication skills training for healthcare and education. Dr. Riess and her teams are dedicated to transforming healthcare systems into compassionate care systems.